“Tripleseat is $375/mo. Why $397 for you?”
Tripleseat is strong operations software — contracts, BEOs, floor plans — that your team runs yourselves. It does not answer your inquiries in 60 seconds, follow up 7 times, or revive your ghosted list; that's your coordinator's job on top of everything else. Tours On Autopilot is the operated version of just the follow-up layer, priced $22 above their software because a person-and-machine operation runs it for you. Some venues run both. If your team already works Tripleseat follow-up rigorously, you don't need us, and the free audit will show that.
“HoneyBook is $29/mo.”
It is, and it's a good DIY tool — proposals, contracts, payments. It's also one more system someone on your team has to check, write in, and keep alive during your busiest season. We sell the done-for-you version of the follow-up work. If you'd rather DIY, HoneyBook is a fair place to start.
“Perfect Venue is $199/mo.”
Also self-serve software, aimed at the venue's own workflow. Same distinction: software waits for your team; this service operates the follow-up and reports the counts to you monthly.
“Will an automated reply feel impersonal to couples?”
The first response is warm, in your venue's name, and useful — your pricing guide, honest date information, and a tour link — arriving while the couple is still looking at your photos instead of tomorrow morning. The follow-ups use your real photos and your real reviews. And the system stops the moment a couple replies; from there, your team talks to them like always. Automation handles the silence, not the relationship.
“What about texting old inquiries — is that legal?”
The reactivation campaign is email-first for exactly this reason. Texts go only to contacts with documented opt-in on file — your intake includes confirming the consent basis for your list, and contacts without it are email-only, no exceptions. Every message honours STOP immediately.
“Do you need access to a lot of systems?”
Your inquiry sources (website form, Knot/WeddingWire notification email, Google messages, social inboxes) and a calendar. Intake is one form, about 20 minutes, by email. We connect everything else.
“Am I locked in?”
No. Core is month-to-month. Cancel by email and the service runs to the end of the paid month. The Sprint is a fixed 14-day engagement with a delivery promise: if instant response + the 7-touch sequence aren't live by day 14 after your completed intake, the Sprint fee is refunded.
“Do we need to get on the phone to start?”
No. There are no sales conversations at Tours On Autopilot — not before you buy, not after. Audit → checkout → intake form → go-live, all by email and automation. Questions? Email chiticohq+toursonautopilot@zohomail.com.
